Terms of service

FORGE OUTDOOR – TERMS OF SERVICE

Orders and specifications
Your written quote and order confirmation set out the kitchen layout, finishes, appliances and services included. Please check these details carefully before approving your order. Changes must be agreed with Forge Outdoor in writing and may affect the price and delivery timeframe.

Prices and payment
Prices are in New Zealand dollars and include GST unless clearly stated otherwise. A 50% deposit is required to secure your order, with the balance payable before delivery or installation. Delivery and installation charges, and any included services, will be set out in your quote.

Lead times and delivery
Please allow up to approximately 12-14 weeks for your order, subject to the timeframe confirmed when ordering. We will advise you of significant changes or delays and discuss revised arrangements. These estimates do not limit your rights under New Zealand consumer law.

Installation and inclusions
Delivery and installation are included only where stated in your quote. Sink cabinets include the sink; tapware is not included. Appliances and other accessories are included only where listed in your order. Any required plumbing, gas or electrical connections must be completed by appropriately qualified tradespeople, with responsibility and costs agreed before installation.

Cancellations, changes and returns
Please contact us promptly in writing if you wish to cancel or change an order. Change-of-mind requests are considered individually, taking into account whether materials have been ordered or manufacturing has started. Any proposed cancellation costs and refund will be explained and agreed in writing. This does not restrict any cancellation, refund or other remedy you are entitled to under New Zealand consumer law.

Warranty and faults
Aluminium cabinetry carries a 10-year limited warranty, subject to its written warranty terms. Applicable manufacturer warranties for benchtops and appliances will be provided with your order. These warranties are additional to your rights under the Consumer Guarantees Act 1993 and do not replace or limit them. Please contact Forge Outdoor if a product or service is faulty so we can assess the issue and provide the remedy required by law.

Privacy and contact
Personal information is handled in accordance with our Privacy Policy. For order enquiries, cancellations or concerns, contact Forge Outdoor at hello@forgeoutdoor.co.nz.

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Consumer-rights references used when preparing this draft:
https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/change-of-mind
https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act