Refund policy

FORGE OUTDOOR – RETURN AND REFUND POLICY

Your consumer rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. These rights apply in addition to any product warranty.

Change of mind and cancellations
Please contact us promptly if you wish to change or cancel an order or request a change-of-mind return. Requests are considered individually, taking into account your order specifications and whether materials have been ordered or manufacturing has started. Acceptance is not guaranteed for change-of-mind requests. Any proposed cancellation costs, return conditions, transport charges and refund will be explained and agreed in writing. This does not restrict any remedy you are entitled to by law.

Faulty, damaged or incorrect items
If your kitchen or another item is faulty, arrives damaged or does not match your order, please contact us with your order details and a description of the issue. Photographs are helpful where available. We will assess the issue and provide the repair, replacement, refund or other remedy required by law. You do not need the original packaging to exercise your statutory rights.

Arranging a return
Please contact us before sending an item back so we can arrange the appropriate return or collection process. For accepted change-of-mind returns, any return transport costs and condition requirements will be agreed in writing. For faulty or incorrect goods, we will meet our legal obligations regarding reasonable return or collection costs.

Refunds
Where a refund is due, we will process it promptly and confirm the amount and payment arrangements with you. Refunds will normally be made to the original payment method unless another method is agreed. Your bank or payment provider may need additional processing time.

Contact
For cancellations, returns, faults or refund enquiries, email hello@forgeoutdoor.co.nz.